Terms of service

Last updated 10 August 2026

These terms are an agreement between you and NEON ATLAS LTD, a company registered in England and Wales under number 17390701, whose registered office is at 61a Bridge Street, Kington, United Kingdom, HR5 3DJ ("CreatorFlow", "we", "us"). CreatorFlow is a trading name of NEON ATLAS LTD, which owns and operates creatorflow.media. By creating an account or connecting a channel you agree to these terms. They are short because the product does less than you might expect, on purpose.

With effect from 10 August 2026 the operator of CreatorFlow is NEON ATLAS LTD. If you agreed terms before that date with the individual who operated the service, those terms are replaced by these, and your agreement is with NEON ATLAS LTD from that date.

Who this is for

CreatorFlow is offered only to people acting in the course of a business, trade, craft or profession, and only to people aged 18 or over. It is not a consumer service. By creating an account you confirm that you are using CreatorFlow for business purposes, that you are 18 or over, and that if you are accepting these terms for a company you have authority to bind it. CreatorFlow is currently offered to users established in the United Kingdom.

What CreatorFlow does

CreatorFlow provides analytics tooling for creators, a marketplace where sponsor slots can be listed and proposed on, a deal room where the two sides record their terms, and delivery reports generated from the creator's connected YouTube Analytics.

What CreatorFlow does not do

We do not process payments, hold funds, or invoice on anyone's behalf. Settlement of any deal happens directly between creator and buyer, outside the platform. We are not a party to any sponsorship agreement formed here, and we are not an agent for either side. We never hold, receive or transmit money for either side, at any point and under any arrangement. CreatorFlow is not a payment service provider, and nothing we do is regulated by the Financial Conduct Authority. Invoicing, VAT and settlement are matters between you and your counterparty.

We do not vet users. We do not verify the identity, authority, financial standing or tax status of any creator or buyer, and we do not check that a counterparty will pay or perform. You deal with your counterparty at your own risk.

Forecasts are statistical estimates quoted at their cautious end. They are not commitments, and no figure on the platform is a promise that a video will reach any particular audience. Delivery reports state what the connected analytics measured; they are not audited media measurement.

Rates and VAT

Rates shown on CreatorFlow are set by the creator and are exclusive of VAT. Whether VAT is chargeable, and at what rate, is a matter between the creator and the buyer.

Your responsibilities

Creators: connect only channels you control, keep your declared video formats honest, and disclose paid promotion clearly and prominently in the video itself, as the CAP Code and the Digital Markets, Competition and Consumers Act 2024 require, applying YouTube's paid-promotion setting as well.

Buyers: propose in good faith and confirm the declared price accurately, because the delivery report depends on it. You are the advertiser for anything you sponsor, and you are responsible for the legality of the claims you ask a creator to make. Our delivery report records whether a disclosure was detected. That is an observation, not legal advice, and not a substitute for your own compliance.

The deal room

Keep deal-room conduct professional. Do not use it for anything unlawful, including threats, harassment, fraud, or content that is illegal to share.

Every deal room has a report button. Use it if a counterparty behaves illegally, threatens you, or posts something that should not be there. Reports reach a person at [email protected]. We may remove content, and we may suspend or close accounts that harass counterparties, misrepresent deals, or attempt to tamper with verification.

YouTube data

Connecting a channel uses Google's OAuth with read-only scopes. Your use of YouTube itself remains governed by the YouTube Terms of Service, and our handling of connected data is described in the privacy policy. Disconnecting your channel stops all further access.

Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, and because CreatorFlow is supplied to you free of charge: we are not liable for loss of profit, loss of revenue, loss of business or contracts, loss of anticipated savings, loss of goodwill, loss of data, or any indirect or consequential loss, however arising. Our total liability to you for all claims connected with these terms or the service, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of 100 pounds sterling and the total amount you have paid us in the twelve months before the claim arose.

We are not liable for the outcome of any sponsorship deal, including non-payment, non-performance or misconduct by a counterparty.

Software changes and sometimes breaks. The service is provided as available, without a promise of uninterrupted or error-free operation.

You accept that these limits are reasonable, given that the service is supplied free of charge, that forecasts are described throughout as estimates rather than commitments, and that you are free to stop using CreatorFlow at any time.

Ending things

You can close your account at any time; disconnection and deletion work as described in the privacy policy. We can suspend or end the service with notice where practical. Deal records survive account closure because the counterparty relies on them.

Changes and transfers

We may change these terms. If a change is material we will tell you by email or in the product at least 14 days before it takes effect, and continuing to use CreatorFlow after that date means you accept it.

You may not transfer your rights under these terms without our written consent. We may transfer ours to a group company, or to a buyer of our business or assets, on notice to you.

Law

A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If we update these terms we will note the date above and flag material changes in the product.